Certified in Customer Relation Management

  • Course level: Expert

Description

Introduction

Customer Relationship Management (CRM) as the name suggests, the primary focal point is placed on the customer. The key objective is to increase customer value over time by increasing customer loyalty. If a company develops better customer relationships, it also improves business processes as well as its profits.

What Will I Learn?

  • Customer Relationship Management (CRM) is an enterprise-wide strategy for presenting a single face to the customer. A long-term relationship with customer gives the service marketers a competitive edge. A company’s revenue, profit and market share come ultimately from the customers. The need for building a relationship has become the essential part for the long-term success of the organization.

Topics for this course

12 Lessons15-32-64h

Module 1

The Customer Service Profession
Contributing to the Service Culture
Verbal Communication Skills

Module 2

Module 3

Exam

Download eBooks

10,000.00

Requirements

  • The following documents required for admission.
  • Educational documents
  • CNIC/Passport Copy
  • Passport Size Picture
  • Experience letter in relevant field

Target Audience

  • Relevant qualification