Certified in Handling Angry and Difficult Callers

  • Course level: Expert


Fee Structure

Online Registration

What Will I Learn?

  • Understand and follow a 3 step process for handling angry callers.
  • Discover the importance of fixing the caller first before fixing the problem.
  • Understand the value of complaints and how the best caller experiences can come out of the worst service break downs.
  • • Explore the value of being resilient and having ownership of caller’s issues and problems.

Topics for this course

8 Lessons15-32-64h

Module 1

Angry callers and their expectations
Fix the caller before the problem

Module 2

Module 3


Download eBooks

Download eBooks



  • The following documents required for admission.
  • Educational documents
  • CNIC/Passport Copy
  • Passport Size Picture
  • Experience letter in relevant field

Target Audience

  • Relevant qualification