The role of the hotel industry stems from a long history and development in the field of hospitality provision. In many countries hotels have evolved as extensions of domestic hospitality; though typically they are more often larger establishments (particularly in developed countries) Industry groups in different countries may define a hotel in different ways. A typical definition might be: “A hotel is an establishment of a permanent nature, which consists of four or more bedrooms, and offers bed and breakfast on a short term contract and provides certain minimum standards”
What Will You Learn?
- This course is designed to provide the students with a general understanding of the dynamics of the lodging industry, and specifically the operations and management of today’s modern hotels. By completing this course, the student should be able to:
- Have a better perspective of the lodging industry, both domestic and international.
- Understand the history of the lodging industry and identify future trends that will affect it.
- Identify the relationship between a hotel’s operational departments.
- Understand common lodging terms, and how they are used in the hotel industry.
- State the operating goals of the modern hotel.
- Describe the basic organizational structure of a hotel.
- Understand the different stages of a “Guest Cycle” i.e. reservation, registration, and checkout.
- Perform the basic front office functions
- Understand the nuances of a hotel’s night audit process and also be able to perform a simple night audit of a hypothetical hotel.
- Comprehend the management decisions on projected costs, room pricing, and future demand.
- Apply various methods for room pricing, understanding their advantages and disadvantages.
- Be aware of the impact of current technologies used in the lodging industry.
- Have a full understanding of security and risk management issues in the industry.
The Traditional Hotel Industry
The Modern Hotel Industry
The Structures of the Hotel Industry
Forecasting Availability and Overbooking