What Will You Learn?
- By the end of this training course participants will be able to:
- Link what customer’s value to what successful retail agents need to be.
- Understand the importance of making a great first impression.
- Demonstrate body language that engages others.
- Understand that intensity comes from emotions.
- Develop different diffusing techniques for dealing with customers showing strong emotions.
Chapter 2 Rapport Results
Chapter 3 Non-Verbal communication:
Chapter 4 Language of influence:
Chapter 5 High Intensity interactions