Certified in Passionate Retail Experts

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Course Info

About Course

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What Will You Learn?

  • By the end of this training course participants will be able to:
  •   Link what customer’s value to what successful retail agents need to be.
  •  Understand the importance of making a great first impression.
  •  Demonstrate body language that engages others.
  •  Understand that intensity comes from emotions.
  •  Develop different diffusing techniques for dealing with customers showing strong emotions.

Course Curriculum

Module 1

  • Customer Motivation
  • Chapter 2 Rapport Results

Module 2

  • Chapter 3 Non-Verbal communication:
  • Chapter 4 Language of influence:

Module 3

  • Chapter 5 High Intensity interactions

Download eBooks

  • Download eBooks


  • The following documents required for admission.
  • Educational documents
  • CNIC/Passport Copy
  • Passport Size Picture
  • Experience letter in relevant field


  • Relevant qualification