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Certified in Passionate Retail Experts
Categories:
FINANCE, ACCOUNTING and BUSINESS COURSES
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What Will You Learn?
By the end of this training course participants will be able to:
Link what customer’s value to what successful retail agents need to be.
Understand the importance of making a great first impression.
Demonstrate body language that engages others.
Understand that intensity comes from emotions.
Develop different diffusing techniques for dealing with customers showing strong emotions.
Course Content
Module 1
Customer Motivation
Chapter 2 Rapport Results
Module 2
Chapter 3 Non-Verbal communication:
Chapter 4 Language of influence:
Module 3
Chapter 5 High Intensity interactions
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