Certified in Passionate Retail Experts

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About Course

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What Will You Learn?

  • By the end of this training course participants will be able to:
  •   Link what customer’s value to what successful retail agents need to be.
  •  Understand the importance of making a great first impression.
  •  Demonstrate body language that engages others.
  •  Understand that intensity comes from emotions.
  •  Develop different diffusing techniques for dealing with customers showing strong emotions.

Course Content

Module 1

  • Customer Motivation
  • Chapter 2 Rapport Results

Module 2

Module 3

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