Certified in Passionate Retail Experts

What Will You Learn?

• By the end of this training course participants will be able to:
•   Link what customer’s value to what successful retail agents need to be.
•  Understand the importance of making a great first impression.
•  Demonstrate body language that engages others.
•  Understand that intensity comes from emotions.
•  Develop different diffusing techniques for dealing with customers showing strong emotions.